warranty refund and return policy
1 Year Warranty
XSTRON alway place quality control on the first place. We pay high attention to every step from designing, developing, producing, assembling, and packing processes. We test and check each product before shipping out each order. Most of our products are produced in our own factories.
Some other products like are sourced from 3rd party suppliers like blank engraving materials, other small accessories. We offer a one-year warranty from the shipping date. If there is any faulty or broken product when you receive your order, we can offer new replacements or a partial refund.
1. Test Products and Modify Disadvantages
2. Processing and Packing Your Order
3. Tracking Your Shipment
30 Days Return Policy
All returns must be sent out by the buyer within 30 days of the delivery date. To return your product timely, you must first speak with our sales team to see if we can resolve your issue. If we are not able to solve your problem you may request an RMA code, which includes a special returns address along with that authorization.
Any returns received without an RMA authorization, outside of 30 days from the original delivery date, or to the wrong address will not be refunded. Damaged equipment returned even with an RMA will be subject to a 20% restocking fee. Customers are responsible for shipping charges for the return delivery. Your order will be refunded upon receiving the product in its original packing. Please note that postage costs for the initial order are not refundable.
To process a return request, please contact the sales team first.
- If you have missing products in your shipment, once confirmed, we will be responsible for a refund for the product’s value or reship the missing products according to your instruction.
- If you want to cancel an order before delivery from our warehouse, no fee will be charged. If shipping has already been arranged, we can not hold or cancel the shipment.
- If your products are passed 30 days of the delivery date and you want a refund, we need to charge a 20% restocking fee. The original shipping cost is not refundable.
Warranty and return policies will be voided if the product is in any of the following conditions:
- You opened the product or changed its software of it without our formal authorization.
- You used a non-original power supply without consulting our sales team which resulted in circuit damages.
- Damages caused by misusing the product.
- Beyond 1 year warranty ( warranty is valid since shipping date).