Supports

Contact Us

About Us

Wholesale Program

Shipping Service

FAQ

Manuals

Sourcing Service

Warranty & Return

Terms & Conditions

Privacy Policy

warranty refund and return policy

1 Year Warranty

XSTRON alway place quality control on the first place. We pay high attention to every step from designing, developing, producing, assembling, and packing processes. We test and check each product before shipping out each order. Most of our products are produced in our own factories.

Some other products like are sourced from 3rd party suppliers like blank engraving materials, other small accessories. We offer a one-year warranty from the shipping date. If there is any faulty or broken product when you receive your order, we can offer new replacements or a partial refund.

1. Test Products and Modify Disadvantages
Since all the products might have disadvantages, our production team will refine shortcomings to enhance customers’ comfortable operation. Even though it has already been carried out an inspection when produced, our QC team must be exhaustive check all parts in the warehouse before shipping.
2. Processing and Packing Your Order
Once you place the order successfully, our shipping team begins to process your order. We check the stocks and prepare them at once if the stock is not enough. In the meantime, we will send you an email of order confirmation of your order details like shipping address, shipping way, estimated shipping date, and declared value on the commercial invoice.
Once all items are ready, our shipping team moves on to pack the order, doubling up (and often more) on the bubble wrap and tape. Next, it’s out the door in safe hands with our trusted and verified couriers.
3. Tracking Your Shipment
Once your product leaves our warehouse, we keep on tracking it until it is delivered successfully. We track your shipments in real-time and are available at your convenience to answer any questions, whether by email or live chat.

Refund Policy

If you want to cancel your order before we ship out your order, we can refund you fully by PayPal and cancel shipping your order.
If we do not have enough stock and can not get them ready timely, we can refund the missing part product cost and their shipping cost.
If the products get broken when you receive your order, we can offer you new replacement products or offer you a refund on the broken items.
If the package is confirmed to get lost by DHL FedEx UPS or other couriers during the delivery, we offer you a refund or resend your order.

30 Days Return Policy

All returns must be sent out by the buyer within 30 days of the delivery date. To return your product timely, you must first speak with our sales team to see if we can resolve your issue. If we are not able to solve your problem you may request an RMA code, which includes a special returns address along with that authorization. 

Any returns received without an RMA authorization, outside of 30 days from the original delivery date, or to the wrong address will not be refunded. Damaged equipment returned even with an RMA will be subject to a 20% restocking fee. Customers are responsible for shipping charges for the return delivery. Your order will be refunded upon receiving the product in its original packing. Please note that postage costs for the initial order are not refundable.

 To process a return request, please contact the sales team first.
  • If you have missing products in your shipment, once confirmed, we will be responsible for a refund for the product’s value or reship the missing products according to your instruction.
  • If you want to cancel an order before delivery from our warehouse, no fee will be charged. If shipping has already been arranged, we can not hold or cancel the shipment.
  • If your products are passed 30 days of the delivery date and you want a refund, we need to charge a 20% restocking fee. The original shipping cost is not refundable.
Warranty and return policies will be voided if the product is in any of the following conditions:
  • You opened the product or changed its software of it without our formal authorization.
  • You used a non-original power supply without consulting our sales team which resulted in circuit damages.
  • Damages caused by misusing the product.
  • Beyond 1 year warranty ( warranty is valid since shipping date).
Please note that if an incorrect address is entered on your order and as a result, our courier is unable to deliver the item the product may be returned to the sender. If an order is returned to sender and you would like it to be re-shipped, there will be a surcharge for re-delivery which is imposed by DHL or other carriers.
If you notice you have entered the wrong address immediately after placing your order, please e-mail us. If it is within 8 hours of placing your order, we may be able to change the address to the correct one. If you require a change of address after your order has been shipped there will be a surcharge applied which is imposed by DHL/FedEx/UPS.
If you want to cancel an order before delivery from our warehouse, no fee will be charged.  If shipping has already been arranged, we can not hold or cancel the shipment.