CONTACT US - COMPANY INFORMATION

EZEN NETWORK LIMITED

Address: FLAT 1506, 15/F LUCKY CTR NO
165-171 WAN CHAI RD, WAN CHAI, HONGKONG

Factory: Shenzhen XSTRON Technology Co., Ltd.

Address: 3F, A building,  33# Yangmei Road, Shenzhen city, China

contact us

NEED HELP?  PLEASE LEAVE US A MESSAGE

Please leave product model number, estimated order quantity, shipping country to get a formal quote. Sample/trail order is welcome.

If you have any doubt or question, please feel free to leave us a message.


    FREQUENTLY ASKED QUESTIONS

    Yes, you can. Please add items into shopping cart, enter your shipping address info. Then choose Paypal payment option, choose “Pay with Debit or Credit Card” option.

    pay by crerdit card or debit card

    We accept payments from PayPal (Credit Card), Payoneer, Western Union, and Bank Wire. Cash on delivery is not accepted for now.

    Please visit www.xstron.com to view wholesale prices online directly. The unit price changes based on different order quantities. If you order in bulk, the prices are negotiable.

    You can also leave us a message with the product model number (photo or link), estimated order quantity, and shipping country. We will reply to you asap by email with a quote.

    Please list the product model number, quantity, shipping postcode and country. We send you an offer by email or paypal invoice. Some small products are free like TDL-ZP, W001, W002, etc.

    It is duty-free for the receiver if we ship by express airmail. If you need your order urgently and we ship by DHL, FedEx or UPS, there will be some customs duty for the receiver in certain countries ( like European countries, Canada, etc).

    If the gross order weight is over 20KG, we can ship by air/train/sea. It takes 15~45 days to receive, but there is no customs duty for the receiver and the shipping cost is much lower than DHL FedEx. Please contact us to get air/train/sea shipping cost quote.

    Express Airmail takes 9~14 days and DHL UPS FedEx takes 3~8 days.

    Below is the estimated delivery time list for different shipping ways.

    DHL FedEx UPS (2KG~1000KG): 3~5 working days
    AIR Shipping (DPD/UPS 3KG~200KG): 13~19 days (to EU countries)
    USPS Airmail (below 5KG): 10~16 working days
    Express Airmail (below 6KG): 10~16 days
    Train/Sea Shipping (over 20KG~100KG): 35~60 days door-to-door
    Express Line (2~500KG): 15~25 days
    EMS: 6~12 working days
    ePacket Airmail (below 2KG): 10~16 days

    XSTRON.com uses SSL 256-bit secure encryption to provide you with a safe payment environment!

    Paypal provides the highest level of security to make your online shopping experiences safe and secure. It has been used and trusted by millions of eBay shoppers and other e-commerce buyers worldwide.

    After ordering you will promptly receive an order confirmation with your shipping address info and order info via e-mail. Our sales team will send you an email including the tracking number & link, and estimated delivery time.

    We will send you the tracking number and link once we send out your order. You can track online in real-time.

    The online quoted shipping cost is accurate as we update the shipping rate regularly every few weeks.

    If you place bulk big order, please contact us to get the latest shipping cost quote for all the possible shipping ways.

    Yes, we can update and edit your order shipping cost (in on-hold or pending payment status) to make sure it is 100% the same as real-time shipping cost.

    Yes, please leave us a message or send us an email to get HD photos without watermark.

    Sorry, we do not sell vector files of 3D acrylic lamps. But we offer some free testing vector files. Please leave us a message with your email address.

    Please contact us and we will send you catalog download link shortly.