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Please leave product model number, estimated order quantity, shipping country to get a formal quote. Sample/trail order is welcome.

    FREQUENTLY ASKED QUESTIONS

    Where Can I View Wholesale Prices?

    Please visit www.xstron.com to view wholesale prices online directly. The unit price changes based on different order quantities. If you order in bulk, the prices are negotiable.

    You can also leave us a message with the product model number (photo or link), estimated order quantity, and shipping country. We will reply to you asap by email with a quote.

    Is there any extra cost like customs duty? How to avoid customs duty for the receiver?

    It is duty-free for the receiver if we ship by express airmail. If you need your order urgently and we ship by DHL, FedEx or UPS, there will be some customs duty for the receiver in certain countries ( like European countries, Canada, etc).

    If the gross order weight is over 20KG, we can ship by air/train/sea. It takes 15~45 days to receive, but there is no customs duty for the receiver and the shipping cost is much lower than DHL FedEx. Please contact us to get air/train/sea shipping cost quote.

    Which Payment Methods are Accepted?

    We accept payments from PayPal (Credit Card), Payoneer, Western Union, and Bank Wire. Cash on delivery is not accepted for now.

    How long will delivery take?

    Express Airmail takes 9~14 days and DHL/FedEx takes 3~6 days.

    During COVID-19 special times, the airmail and DHL FedEx delivery time is about 8~12 days. Below is the estimated delivery time list for different shipping ways.

    DHL FedEx UPS (2KG~1000KG): 3~5 Working Days
    USPS (below 5KG): 10~16 Working Days
    Express Airmail (below 5KG): 10~16 days
    Sea Shipping (over 20KG~100KG): 35~60 days door-to-door
    Express Line (2~500KG): 15~25 days
    EMS: 6~12 Working Days
    How secure is shopping in the Online Shop? Is my data protected?

    XSTRON.com uses SSL 256-bit secure encryption to provide you with a safe payment environment!

    Paypal provides the highest level of security to make your online shopping experiences safe and secure. It has been used and trusted by millions of eBay shoppers and other e-commerce buyers worldwide.

    What exactly happens after ordering?

    After ordering you will promptly receive an order confirmation with your shipping address info and order info via e-mail. Our sales team will send you an email including the tracking number & link, and estimated delivery time.

    How Can I Track My Order/Package?

    We will send you the tracking number and link once we send out your order. You can track online in real-time.

    Is the online shipping cost quote accurate? Can you update my order shipping cost?

    The online quoted shipping cost is accurate as we update the shipping rate regularly every few weeks. 

    If you place bulk big order, please contact us to get the latest shipping cost quote for all the possible shipping ways.

    Yes, we can update and edit your order shipping cost (in on-hold or pending payment status) to make sure it is 100% the same as real-time shipping cost.